Support tickets rarely match your FAQ article word-for-word. Basium’s AI reads the actual question — pulling from your docs and account context — and only hands off to a human when the conversation genuinely needs one.
Built for AI Chatbot for Customer Support
Customers ask things their own way; Basium’s AI reasons from your content instead of matching exact keywords.
Connect your docs and product data so answers reflect what’s actually true for that customer.
When a case needs a person, it moves to your team inside the same conversation — no dead end.
A scripted chatbot only matches exact keywords you’ve pre-written. Basium’s AI reads the actual question and reasons from your real content, so it can answer things you didn’t script word-for-word.
Yes. You define when a conversation should move to a real person, and the handoff happens inside the same chat — the customer never has to repeat themselves.
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