Patients and visitors often need simple, clear answers — appointment logistics, general information, what to expect — without waiting on hold. Basium answers what it should, and hands off anything clinical to your staff.
Built for AI Chatbot for Healthcare
Explain scheduling, general information, and logistics clearly, without jargon.
You define what the chatbot should never answer on its own — clinical questions route to your team.
Your staff controls exactly what content the AI can draw from.
A scripted chatbot only matches exact keywords you’ve pre-written. Basium’s AI reads the actual question and reasons from your real content, so it can answer things you didn’t script word-for-word.
Yes. You define when a conversation should move to a real person, and the handoff happens inside the same chat — the customer never has to repeat themselves.